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24th Nov 2017 - 1st Jan 2018 | Chiswick House & Gardens

Magical Lantern Festival Scotland - FAQ's

Where is the Festival?

Chiswick House Gardens, London, W4 2QN. Correct entrance is the Dukes Avenue Gate.

What can you do at the festival? 

We promise visitors a truly amazing experience, a visual feast of light and illumination, hidden amongst the grandeur of the 60-acre gardens, which lends itself perfectly to the layout of the lanterns with their combination of grand vistas and hidden pathways, architectural delights and a dazzling array of wildlife.

This year's Christmas themed Lantern Festival will illuminate the gardens turning it into a spectacular fusion of dual culture, vibrant colors, and artistic sculptures! Prepare to enter a magical experience and discover life-size and larger-than-life lanterns in all shapes and forms, from 'Santa and his Reindeers' to a magnificent giant lantern recreation of an 'Ancient city from the Song Dynasty'. 

The festival will not only wow visitors with its beautiful hand-sculpted lanterns, the entertainment area adds another dimension to this wonderful night out with a food and drink area, bar, Santa's Grotto, a handful of fairground rides for children and merchandise marquee where visitors can buy a souvenir of their experience to take home. There is no better family-friendly festival to visit this Christmas.....

What is a concessions ticket?

A concessions ticket can be purchased by students, over 65’s, those with disabilities and those on benefits. Please bring some form of proof with you to the festival. Thank you. 

What ages are a child ticket? 

A child ticket is for children aged between 4 – 16. Children aged under 4 enter for free and do not need a ticket. Please note that all children aged 16 and under must be accompanied by an adult to the festival.

Can you buy food and drink at the festival? 

Mouth watering international cuisine and traditional street food will be on offer at this year’s festival. Along the route there will also be some hot snacks and drinks stalls to keep you warm on your festival route through the gardens.

The Chiswick House Café, which is situated at the centre of the festival route, will also be open during festival opening hours serving hot and cold drinks, delicious sandwiches, soups and the best of modern British cooking. The Café has also been chosen by Time Out Magazine as one of London’s best Park Cafés.

What should I wear?

Dress for an evening outdoors in the winter. Visitors are advised to wear warm clothing and suitable footwear. There are no cloakroom facilities at the venue, so visitors will not be able to store bags or large items. Scooters, skates and bicycles are not permitted on site.

Is there disabled access?

The festival route is mostly accessible to wheelchair users and for pushchairs. Please be aware that some areas do have a few steps and some uneven flooring as we are operating on an outdoor public park site. Our teams onsite are ready to assist any wheelchair users where possible and offer route guidance and advice as we would like all our visitors to enjoy the festival and make the most of their visit.

Please Note: Assistance dogs will be allowed onsite but no other dos are allowed onsite. Children’s scooters, skates and bikes are not permitted onsite. There are no cloakroom facilities onsite.

What are the festival open dates and times? 

Festival is open from the 24th November 2017 to 1st January 2018

Open Wednesday to Sunday each week (open every day during the school Xmas holidays and only closed on Xmas Eve, Xmas Day and Boxing Day). 

Ticketed entry slots every 15 minutes from 5.00pm with last entry at 9.00pm. Please arrive 15 minutes before your chosen entry time.

Can I get a refund or exchange my tickets for another date? 

Magical Lantern Festival cannot offer to exchange tickets once purchased, so please make sure that you have chosen the right date and time slot when you book. We do not offer refunds so if you cannot attend, you can pass the tickets onto family or friends.

If severaly bad weather occurs and the venue considers it unsafe to proceed, we will close on that particular date and visitors will be offered an alternative date/time to come before we close on the 1st Jan 2017. No refunds will be offered simply for rain as the festival will still be open. Any decision to cancel the event will be taken by 2pm on the day of an event.

Are filming and photography allowed?

Of course, please do take as much video footage and photos as you like and share your experience on social media! Please do also leave positive comments on our Facebook page. 

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